Terms and Conditions

Company Information

Business Name: 15:5 Collective LLC (formerly Epic Fab Girl LLC)

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Mailing Address:
15:5 Collective LLC
PMB 2412
3839 McKinney Avenue
Suite 155
Dallas, TX 75204
United States

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Customer Support Email: hello@15fivecollective.com

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Terms & Conditions for ALL products and services

No Refund Policy: As stated in our policy, all payments made towards the Program are non-refundable under any circumstance.

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Chargeback Fraud: Any attempt to initiate a chargeback through your bank or credit card provider, when not due to actual fraud or a legitimate, unaddressed failure to deliver the promised product or service, will be deemed fraudulent. This includes any chargebacks filed after services have been provided or in direct violation of our no-refund policy outlined herein.

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In the event that a fraudulent chargeback is filed, this will result in the immediate termination of our business relationship. You will be removed from all email marketing, Facebook groups, and any direct communication channels associated with our program and business.

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Notice of Business Integrity: In the event of a fraudulent chargeback, we reserve the right to publicly disclose the details of the dispute to protect our business and inform others in the community. This may include listing your name, business name, and a summary of the chargeback dispute on our website, under a dedicated section titled "Business Integrity & Client Accountability Watchlist". This action is intended to inform the public of business practices that lack integrity, specifically in relation to payment obligations and fraud.

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Legal Recourse: We also reserve the right to pursue legal action to recover the funds lost due to a fraudulent chargeback, as well as any related legal fees or costs incurred.

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Non-Disparagement. In the event that you choose to terminate the business relationship for any reason, you agree not to make any statements, whether orally, in writing, or through electronic communication, that may disparage, defame, or negatively reflect upon 15:5 Collective LLC, its owner(s), employees, contractors, or its business practices. This includes refraining from making any false or misleading statements that could harm the reputation or goodwill of the company. This clause remains in effect indefinitely following the conclusion of the business relationship. Failure to comply with this provision may result in legal action for damages under applicable Texas laws.

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Customer Support. If you experience technical issues with your product or service or have any questions about your purchase, please contact our customer support team at hello@15fivecollective.com. Please do not reach out to us nor our coaches via Instagram or social media direct message. We are not responsible for any communications outside of our customer support channels via email. We will endeavor to resolve your concerns as quickly as possible, but please note that we are not responsible for technical issues caused by third-party software or systems.

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Terms & Conditions for Digital Products

These Terms and Conditions govern your purchase of any digital products from 15:5 Collective LLC. By purchasing and accessing our digital products, you agree to the following terms:

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1. All digital product purchases are final. Once purchased, digital products are non-refundable and non-transferable under any circumstances. This policy applies to e-books, courses, templates, and any other digital content offered by 15:5 Collective LLC. By completing a purchase, you agree that you have reviewed all product descriptions and that the product meets your needs.

2. Upon purchase, 15:5 Collective LLC grants you a limited, non-exclusive, non-transferable license to access and use the digital product for your own personal, non-commercial purposes. You are prohibited from sharing, distributing, reselling, or reproducing the digital content in any form, whether electronically, in print, or through any other medium.

3. Digital products will be accessible via download links or login credentials provided to you upon purchase. It is your responsibility to ensure that the digital content is downloaded or accessed promptly. 15:5 Collective LLC is not liable for technical difficulties experienced by the customer in accessing digital products after delivery has been confirmed.
   a. Access to certain digital products, such as online courses, may be time-limited. In such cases, the length of time for access will be clearly stated in the product description. Upon expiration, access to the content will be terminated without further notice, and no extensions will be provided.

4. All digital products and content provided by 15:5 Collective LLC are protected by copyright and other intellectual property laws. Ownership of the digital product remains with 15:5 Collective LLC, and you do not obtain any ownership rights by purchasing the product. You may not use any of the content for commercial purposes or reproduce, distribute, or modify it without express written permission.

5. 15:5 Collective LLC makes no guarantees regarding the results or outcomes of using any digital products. While our products are designed to provide valuable knowledge and tools, results are dependent on individual effort, application, and various other factors beyond our control.

6. 15:5 Collective LLC makes no warranties or guarantees regarding the accuracy, completeness, or results of the use of any digital products. All products are provided "as is," and you assume full responsibility for any outcomes or actions taken as a result of using the product.

7. It is the buyer’s responsibility to ensure they have the necessary software and hardware to access and use the digital products. 15:5 Collective LLC is not responsible for any inability to access the product due to outdated or incompatible technology, and no refunds will be given for technical difficulties on the buyer's side.

8. Any unauthorized sharing, distribution, or resale of digital products is strictly prohibited. If 15:5 Collective LLC detects any unauthorized activity, it reserves the right to revoke your access to the product without refund and take legal action to protect its intellectual property rights.

9. To the fullest extent permitted by law, 15:5 Collective LLC will not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the digital products. This includes, but is not limited to, any loss of revenue, data, or profits.

10. These terms and conditions shall be governed by and construed in accordance with the laws of the state of Texas, without regard to its conflict of laws principles. Any disputes arising from or related to the purchase and use of digital products will be subject to the exclusive jurisdiction of the courts located in Dallas County, Texas.

11. 15:5 Collective LLC reserves the right to modify these terms and conditions at any time. Any changes to these terms will be posted on our website and will become effective immediately for all future purchases. It is your responsibility to review these terms periodically for any updates or changes.

12. If you experience technical issues with your digital product or have any questions about your purchase, please contact our customer support team at hello@15fivecollective.com. Please do not reach out to us nor our coaches via Instagram or social media direct message. We are not responsible for any communications outside of our customer support channels via email. We will endeavor to resolve your concerns as quickly as possible, but please note that we are not responsible for technical issues caused by third-party software or systems.​

 

Terms & Conditions for Event Tickets

By purchasing a ticket to any conference or event hosted by 15:5 Collective LLC, the client acknowledges and agrees to the following terms and conditions:

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Non-Refundable & Non-Transferable Tickets: All tickets, whether for virtual or in-person events, are non-refundable and non-transferable to any future events. This policy is in place to ensure that we prepare for your attendance once a ticket purchase is made, and no exceptions will be made. For event tickets related to tours, tickets are strictly non-refundable and non-transferable under any circumstances.

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Ticket Transfer Policy: For conferences, clients are allowed to transfer their ticket to another attendee up until 14 days prior to the event date. Any request to transfer tickets must be made in writing and confirmed by 15:5 Collective LLC before the transfer is completed. After the 14-day deadline, no further transfers will be permitted. 15:5 Collective LLC is not responsible for helping you communicate to others that you are trying to transfer or sell your ticket.

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By purchasing a ticket, you agree to these terms and conditions, which are binding and enforceable under the laws of the state of Texas.